Are you one of those 2020-2024 batch folks still hunting for that perfect first job? Well, I’ve got some exciting news that might just be what you’re looking for. Genpact, the global tech services giant, has opened up applications for International Chat Support roles in Hyderabad, and honestly, this looks like a solid opportunity to kickstart your career.
What’s the Deal?
So here’s the scoop – Genpact is specifically looking for fresh graduates (sorry postgrads, this one’s not for you). They want people who can handle the fast-paced world of customer support while juggling multiple chat conversations simultaneously. Think of it as being a digital multitasking ninja!
The role is pretty straightforward but challenging in a good way. You’ll be handling 3+ active chats at once (yes, your brain will thank you later for the workout), solving customer problems, and even getting into some technical stuff like domains, hosting, and SSL certificates. It’s like being a tech detective and customer hero rolled into one.
What Caught My Eye About This Role
The Learning Curve is Real: This isn’t just another chat support job. You’ll be dealing with technical queries about websites, domains, hosting, and server issues. If you’re someone who’s always been curious about how the internet works behind the scenes, this could be your playground.
Career Growth Potential: Genpact mentions mentorship and continuous learning opportunities. In today’s job market, that’s gold. Plus, they’re big on AI and digital innovation, so you’d be learning from a company that’s actually shaping the future of work.
The Upselling Component: Here’s something interesting – they want you to identify opportunities to sell relevant products to customers. This means you’re not just solving problems; you’re also developing business acumen. That’s a skill that’ll serve you well throughout your career.
The Not-So-Great Parts (Let’s Be Real)
Work from Office Only: In a world where everyone’s fighting for remote work options, Genpact wants you in their Hyderabad office. If you’re not in or willing to relocate to Hyderabad, this might be a deal-breaker.
Shift Flexibility Required: They mention being flexible with “any shift,” which probably means you might end up working nights to match international time zones. Your social life might need some adjusting.
High Volume, High Pressure: Handling multiple chats simultaneously while maintaining quality can be mentally exhausting. It’s definitely not for everyone.
Who Can Apply?
- Freshers only (2020–2024 graduates; not open to post-graduates or undergraduates).
- Any discipline except law.
- Must have solid written and spoken English skills.
- Comfortable with Email Clients and basic Internet technologies (like websites, domains, browsers, security, etc.).
- Previous customer support experience is a plus but not mandatory.
The technical knowledge requirement is actually a plus because it means you’ll be working on something more substantial than just “Have you tried turning it off and on again?”
My Take
Look, I’ll be straight with you. This isn’t going to be the most glamorous job in the world, but it could be a solid stepping stone. Genpact is a reputable company with global operations, and the experience you gain here could open doors to better opportunities down the line.
The fact that they’re emphasizing AI and digital transformation also means you’d be working for a company that’s thinking ahead. In a few years, when everyone’s talking about how AI changed customer service, you’ll be able to say, “Yeah, I was there when it happened.”
Should You Apply?
If you’re:
- A recent graduate looking for your first break
- Interested in technology and customer service
- Okay with working from office in Hyderabad
- Ready to handle a challenging but rewarding role
Then yes, definitely consider applying. With 100+ applicants already in the pipeline, the competition is real, but that also shows it’s an attractive opportunity.
Just remember, every career has to start somewhere, and sometimes the best foundation is built from roles that teach you resilience, multitasking, and customer empathy. These are skills that no AI can replace (at least not yet!).
Final Thoughts
The job market for freshers is tough right now, and opportunities with established companies like Genpact don’t come around every day. If you meet the criteria and are serious about starting your career in the tech services industry, this could be your shot.
Don’t overthink it too much – sometimes you just need to take that first step and see where it leads. Who knows? A year from now, you might be writing your own blog post about how this “simple chat support role” became the launchpad for something bigger.
Good luck, and may the odds be ever in your favor! 🚀
P.S. – If you do apply and get selected, drop me a line. I’d love to hear how it goes!
Wipro is Hiring for Technical Administrator Role in Hyderabad Work from Office – APPLY NOW
Tech Mahindra Hyderabad Walk-in Non-Technical Backend – Aug 13-22 – APPLY NOW
Virtusa is Hiring for KPO Analysts in Hyderabad and Gurgaon – APPY NOW
Deloitte is Hiring for Analyst-Freshers | Finance & Accounting Roles in Hyderabad 2025 – APPLY NOW
First of all thank you for giving me this opportunity thanks a lot. I Wants to gain good communication skills and also I want to gain knowledge.i wants to work with your company because I want to gain knowledge I want to innovate new ideas.