HCLTech is Hiring for Technical Troubleshooting Support Executive positions exclusively for non-technical freshers. This is an excellent opportunity for BA, BCom, BBA, BSc, BMS graduates to start their IT career with ₹50,000-2.5 LPA salary. If you’re a non-tech graduate looking for non-voice process fresher jobs in Hyderabad with email and chat support responsibilities, this HCLTech role offers career growth with one of India’s leading IT services companies.
Job Overview
| Job Details | Information |
|---|---|
| Company | HCLTech (HCL Technologies Ltd) |
| Position | Technical Troubleshooting Support Executive |
| Experience | 0 years (Only Freshers) |
| Salary | ₹50,000 – 2.5 Lacs P.A. |
| Location | Hyderabad, India |
| Job Type | Full-Time, Permanent |
| Role Type | Non-Voice Process |
| Openings | 25 Positions |
| Applicants | 100+ already applied |
HCLTech is Hiring for Technical Troubleshooting Support Executive
HCLTech Hyderabad hiring 2026 for freshers from non-technical backgrounds to join as Technical Troubleshooting Support Executives. This unique opportunity is specifically designed for BA, BCom, BBA, BSc, BMS graduates who want to enter the IT industry without a technical degree. Unlike typical IT jobs that require engineering backgrounds, this non-voice process fresher job in Hyderabad welcomes arts, commerce, and science graduates. You’ll handle customer queries via email and chat support, making it perfect for those with strong written communication skills.
Important Note: Non-Tech Graduates Only
⚠️ This role is SPECIFICALLY for non-technical graduates.
Eligible Streams:
- BA (Bachelor of Arts) – Any Specialization
- BCom (Bachelor of Commerce) – Any Specialization
- BBA (Bachelor of Business Administration) – Any Specialization
- BSc (Bachelor of Science) – Any Specialization (excluding BSc IT)
- BMS (Bachelor of Management Studies) – Any Specialization
NOT Eligible:
- BTech (Bachelor of Technology)
- BE (Bachelor of Engineering)
- BCA (Bachelor of Computer Applications)
- BSc IT (Bachelor of Science in Information Technology)
- MCA or any other technical degrees
This HCLTech non-tech graduate job is intentionally created to provide opportunities for non-engineering students in the IT services sector.
Required Skills & Qualifications
Educational Qualification:
- Bachelor’s degree from non-technical streams only
- BA / BCom / BBA / BSc (non-IT) / BMS in any specialization
- Fresh graduates with 0 years of experience
- Technical graduates (BTech, BE, BCA, BSc IT) are NOT eligible
Technical Aptitude:
Computer Basics – Good understanding of basic computer applications including MS Office (Word, Excel, PowerPoint), email clients, and internet browsers.
Software Familiarity – Comfort with learning new software applications, tools, and technical processes quickly.
Troubleshooting Mindset – Logical thinking and analytical approach to identify and resolve customer issues even without technical background.
Learning Ability – Quick learner who can grasp technical concepts and product knowledge through training.
What HCLTech Offers
Salary Package:
- ₹50,000 to ₹2,50,000 per annum
- Entry-level: ₹50,000 – ₹1,00,000 for basic support roles
- Mid-range: ₹1,00,000 – ₹1,80,000 for good communicators
- Higher end: ₹1,80,000 – ₹2,50,000 for exceptional candidates
- Salary based on communication skills and interview performance
Career Development:
- Comprehensive training program for freshers
- Skill development in technical support, customer service
- Opportunities to learn about IT products and services
- Clear career progression path in customer support
Job Benefits:
- Permanent, full-time employment with HCLTech
- Work with Fortune 500 clients globally
- Exposure to international business processes
- Professional work environment
- Employee benefits as per HCLTech policies
Growth Opportunities:
- Progress from Support Executive to Senior Support roles
- Movement into Quality Analyst, Team Lead positions
- Cross-functional opportunities within HCLTech
- Potential for onsite opportunities with experience
Career Path for Non-Tech Graduates
Starting as Technical Troubleshooting Support Executive in this HCLTech non-tech graduate job:
Year 1: Technical Support Executive (₹0.5-2.5 LPA)
- Handle email and chat support
- Learn technical products and troubleshooting
- Develop communication and problem-solving skills
Year 2-3: Senior Support Executive (₹2.5-4 LPA)
- Handle complex queries
- Mentor new team members
- Take on additional responsibilities
Year 3-5: Team Lead / Quality Analyst (₹4-6 LPA)
- Lead small teams
- Quality monitoring and training
- Process improvement initiatives
Year 5+: Manager – Customer Support (₹6-10 LPA)
- Manage larger teams
- Client relationship management
- Strategic planning for support operations
Application Process
How to Apply:
Email Your Resume to: vikas.kapoor2@hcltech.com
Email Subject: Application for Technical Troubleshooting Support Executive – Hyderabad
Email Content Should Include:
- Brief introduction (name, qualification, location)
- Mention you’re applying for Technical Support Executive role
- Highlight your communication skills
- Confirm you’re a non-tech graduate (BA/BCom/BBA/BSc/BMS)
- Mention you’re a fresher (0 years experience)
- Express your interest in email/chat support role
- Attach your updated resume
Resume Tips:
- Highlight educational qualifications prominently
- Emphasize written and verbal communication skills
- Mention any internships, projects, or certifications
- Include computer skills (MS Office, email, internet)
- Add any customer service or support experience (if any)
- Keep it clear, concise, and error-free
Preparation Tips
Communication Skills:
- Practice writing professional emails (proper format, grammar, tone)
- Improve English vocabulary and grammar
- Practice typing speed (aim for 30-40 WPM minimum)
- Work on clarity and conciseness in written communication
Computer Skills:
- Familiarize with MS Office applications
- Practice using email clients (Gmail, Outlook)
- Learn basic troubleshooting (restart, reinstall, check connections)
- Understand common technical terms
Ideal Candidate Profile
HCLTech Hyderabad hiring 2026 is looking for non-tech freshers who:
- Have completed BA, BCom, BBA, BSc (non-IT), or BMS degree
- Possess excellent written English communication skills
- Are comfortable with email and chat-based customer interaction
- Have basic computer knowledge and willingness to learn technical concepts
- Demonstrate patience, empathy, and problem-solving mindset
- Are eager to build career in IT services industry
- Can work in team environment and collaborate effectively
- Are committed to delivering quality customer service
Salary Expectations
The salary range ₹50,000-2.5 LPA is quite broad:
- ₹50,000-₹1,00,000: Basic entry-level for minimal communication skills
- ₹1,00,000-₹1,50,000: Good communication with basic computer skills
- ₹1,50,000-₹2,00,000: Excellent communication with strong aptitude
- ₹2,00,000-₹2,50,000: Outstanding candidates with additional skills
Most non-tech freshers typically start in the ₹1.2-1.8 LPA range in such roles.
Don’t miss this unique opportunity! HCLTech Hyderabad hiring 2026 for non-tech graduates is a rare chance for BA, BCom, BBA, BSc, BMS students to enter the IT industry. If you have strong written communication skills and willingness to learn, email your resume to vikas.kapoor2@hcltech.com today and kickstart your IT career!
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Disclaimer: This information is based on the official job posting. Always verify details directly with HCLTech during the application process.
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