Amazon Walk-in Drive for Customer Support Voice Role at their Kokapet facility. This work from office opportunity offers 100 openings for both English and Hindi bilingual candidates. Come be a part of Earth’s Most Customer Centric Company with a competitive salary of ₹3.96-4.70 LPA plus attractive benefits.
Job Overview
| Job Details | Information |
|---|---|
| Company | Amazon |
| Position | Customer Support Associate (Voice Process) |
| Experience | 0 – 5 years (Freshers Welcome) |
| Salary | ₹3.75 – 4.75 Lacs P.A. (Base: ₹3,96,000 – ₹4,70,000) |
| Location | Hyderabad (Work from Office) |
| Openings | 100 Positions |
| Job Type | Full-Time, Permanent |
| Language Requirement | English + Hindi (Both Mandatory) |
Walk-in Drive Details
| Drive Information | Details |
|---|---|
| Date | 9th July – 10th July |
| Time | 9:30 AM – 11:30 AM |
| Venue | Amazon Development Centre (India) Pvt. Ltd., Floor 6, Tower 1, Laxmi Infobahn Pvt. Ltd. SEZ |
| Address | Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad, Telangana – 500075 |
| Facility Code | HYD20 |
| Contact Person | Pranay |
About This Opportunity
Amazon Walk-in Drive for Customer Support Voice Role specifically for candidates based in Hyderabad. This is a work-from-office voice process role, different from remote positions, requiring you to work at Amazon’s Kokapet facility. This role uniquely requires proficiency in both English and Hindi, making it ideal for bilingual candidates who can serve Amazon’s diverse customer base across India. With 100 openings, this is a significant hiring opportunity for both freshers and experienced professionals.
Important Eligibility Restriction
⚠️ Candidates who have applied in the past 6 months will NOT be eligible for this role. If you’ve previously applied to this position within the last 6 months, please avoid reapplying as your application may not be considered.
Desired Candidate Profile
Educational Qualification:
- Minimum qualification: 10+2 (12th Pass)
- Any Graduate/Post Graduate eligible to apply
- UG: Graduation Not Required
- Candidates should NOT be pursuing regular college education
Experience:
- Freshers can apply – No prior experience mandatory
- 0-5 years of experience range accepted
- Candidates with BPO experience would have an edge
Language Requirements (Critical):
- Excellent English communication is Mandatory
- Hindi language proficiency is also Mandatory
- Both languages are required for this bilingual voice process role
- Strong written and spoken communication skills in both languages
Work Flexibility:
- Should be comfortable to work Night Shifts
- Willingness to work in flexible shift/week offs
- Off days change based on business requirement
Compensation & Benefits Package
Base Salary:
- ₹3,96,000 to ₹4,70,000 per annum
- Equivalent to ₹3.75-4.75 LPA
- Monthly range: ₹33,000 – ₹39,166 approximately
Additional Benefits:
Zeta Meal Card – ₹1,100 per month (₹13,200 annually) for food expenses
Health Insurance – Coverage up to ₹5,00,000 for medical emergencies and hospitalization
Night Shift Allowance – ₹150 per shift for employees working night hours
Overtime Allowance – Additional pay as per business requirement during peak periods
Working Schedule:
- 5-day working week
- 2 consecutive days off
- Off days may change based on business requirement (not necessarily weekends)
Key Responsibilities (Expected)
As a Customer Support Voice Associate in this bilingual role, you’ll likely handle:
Customer Query Resolution – Handle inbound calls from customers speaking either English or Hindi, addressing queries related to orders, deliveries, payments, and account issues.
Bilingual Support – Seamlessly switch between English and Hindi based on customer preference, ensuring clear communication and understanding.
Order & Account Management – Assist customers with order tracking, cancellations, returns, refunds, and account-related queries.
Problem Solving – Provide effective solutions to customer issues using Amazon’s systems and guidelines while maintaining service quality standards.
Documentation – Accurately log customer interactions and maintain records in Amazon’s customer service platforms.
Quality Compliance – Meet performance metrics including customer satisfaction scores, call handling time, and first-call resolution rates.
Eligibility Criteria (Detailed)
Minimum Education: 12th Pass (10+2)
Communication Skills: Excellent written and spoken communication skills required in both English and Hindi
Experience Level: Freshers as well as experienced candidates are welcome
Shift Availability: Willingness to work in night shifts is essential
Education Status: Candidates should NOT be pursuing regular college education (only completed graduates or 12th pass non-students)
Work Mode: Willingness to work from office is mandatory – this is NOT a remote position
Process Comfort: Candidates should be comfortable working in a voice process (phone-based customer support)
Documents to Carry for Walk-in
Please bring the following documents to the walk-in drive:
- Updated Resume – Recent copy highlighting your qualifications and any relevant experience
- Valid Government ID Proof – Any one of the following:
- Aadhar Card
- Passport
- Driving License
- Voter ID
- Passport Size Photo – Recent photograph for documentation
Amazon Development Centre (India) Pvt. Ltd. Floor 6, Tower 1 Laxmi Infobahn Private Limited SEZ Survey No. 107(P), Kokapet Village Gandipet Mandal, Ranga Reddy District Hyderabad, Telangana – 500075
Facility Code: HYD20
Amazon Walk-in Drive for Customer Support Voice Role – APPLY NOW
Disclaimer: This information is based on the official job posting. Always verify details directly with Amazon during the application process.
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